All shipments are made FOB Chapin, SC. When submitting a purchase order, shipping & handling charges will apply as follows:
When prepaying with a credit card or check, shipping & handling charges apply as follows:
Please contact a customer service representative directly toll free at 800-209-9774 for rush delivery rates. YouthLight now has several international distributors.
All other international customers, please contact us directly at 1-800-209-9774 or info@youthlightbooks.com for ordering and shipping information. YouthLight offers a 100% satisfaction guarantee. If the product you ordered does not meet your needs, you may return it within 30 days. Materials must be be returned in resaleable condition (look like new). All returns must reference invoice numbers, account name, and reason for return. All shipping charges are the responsibility of the buyer. Items purchased as a set must be returned as a set to receive credit. Discounted sales items purchased via our website are non-returnable. All prices and publication dates are subject to change without notice. YouthLight, Inc. offers to sell on our published terms and these terms may not be changed, modified, or amended by contrary, different or additional terms contained in a customer's purchase order or other purchase confirmation or advice. Purchase orders are net 30 days. Please fax or mail (NOT both). YouthLight will not be responsible for duplicate orders. Balances over 30 days accrue an automatic charge of 1.5% for each additional 30 day period or part thereof. YouthLight review copies are processed as prepaid orders and a credit card is required at the time of the order. Within 30 days from the date of receipt, you may either keep the item or return it (in resaleable condition) for a full refund or credit (less shipping charges). See Return Instructions. Shorts / Overs / Wrong Titles / Non-Receipt / Damaged Oops! If we've made a mistake processing your order, or if you haven't received your order, or if your order is received damaged, claims must be received within 30 days. Please contact customer service at 800-209-9774. YouthLight, Inc. occassionally grants permission for the use of a limited amount of copyright protected material from its publications. All such requests must be received in writing on institutional letterhead. Requested pages must be listed with description of how material will be used, audience intended, and number of copies needed. Requests should be faxed to 803-345-0888 or mailed to YouthLight, Inc. P.O. Box 115, Chapin, SC 29036. Please no phone requests. An application process is required in order to establish a new distributor / reseller account with YouthLight, Inc. We require a reseller certificate as well as a completed application to begin this process. For further information, contact us at 800-209-9774 or email us. Distributor /reseller discounts only apply to YouthLight publications and do not apply to any set pricing. Click here for a list of all YouthLight titles. |
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